Customer Care Specialist
Imagine this: someone reaches you out on a Friday evening because their payment is stuck and their cat has gone missing. And you? You don’t panic — you calmly reply and even manage to reassure them a little. If helping people like this sounds like your thing — welcome to our Customer Care Team!
Location: Remote
Average income: ₴28,000
What you’ll do:
- Help customers via phone support
- Work with empathy and a genuine desire to help
- Grow your career in mono’s customer service team
What we offer:
- Flexible shifts to choose from:
- 12 or 9 hours (including night shifts), 2 days on / 2 off
- Remote
- Official employment, social benefits, and bonuses
- Support throughout your onboarding
- Transparent career growth system
What you need to get started:
- Willingness to work with people and truly listen
- Strong communication skills — persuasive yet empathetic
- A PC or laptop (Intel i3 8th generation / AMD Ryzen 3 or higher):
RAM from 8 GB
SSD or M2 drive from 120 GB
Type-C charging capability
Operating system: Windows 11 or macOS Sonoma+ - Stable internet (50 Mbps+, ping under 50 ms)
- Headset with microphone and USB connection